Topics

Leadership –
Executive Overview

“Leadership = Influence”

– John Maxwell

Influence is achieved through trust. Trust is established through consistent, exemplary behavior and effective communication that reveals the character of the leader. Our goal is to help leaders develop the characteristics and attributes necessary to achieve success.

Highly effective leadership is the key to the success of any organization. Keys unlock things, turn things on. That’s the job of the leader. Unlocking the potential of their people and turning them on to a life of productivity, contribution, and professional achievement.

“Leadership is not about making speeches or being liked; leadership is defined by results.”

-Peter Drucker

Objectives

In this presentation, you will identify the path to highly effective leadership:

The leadership journey begins within:

Inspiring leaders to desire and bring out the best in themselves and their people.

Leaders influence the employee experience:

2 Keys to influential leadership
5 steps to effective leadership development

Engagement is determined by the employee experience:

Engagement is a choice made by individuals, one heart and one mind at a time. It begins with the recruitment process and continues throughout the employee life-cycle.

Engaged employees naturally form cultures:

The 3 characteristics of people who form great cultures

Ultimately, cultures determine our success

Establishing an enabling vs. inhibiting culture.

Engagement –
Executive Overview

“Engagement is not an organizational destination that we arrive at and survey for. Engagement is a choice; a decision made one heart and one mind at a time.”

– Kevin Ames

There is a fundamental misunderstanding around the concept of engagement. It is thought, by many, to be an organizational destination reflected by its most recent survey score. That’s a bad paradigm.

Engagement is not a score. Engagement is a choice made by each individual employee. They decide whether to engage with the mission, vision, and values of the organization or not. They decide whether to engage in producing great work on behalf of the organization or not. And this choice is influenced most by the experience they are having day-to-day.

Highly effective leadership is the key to inspiring our people to choose to engage and to be productive in their role.

Objectives

In this presentation, you will redefine and better understand how to influence engagement:

Engagement is a choice made by individual employees

How to connect people to meaning and inspire engagement

Engagement is determined by the employee experience

Engagement is a choice made by individuals, one heart and one mind at a time. It begins with the recruitment process and continues throughout the employee life-cycle.

Leaders have the greatest influence on the employee experience

2 Keys to influential leadership
5 steps to effective leadership development

Engaged employees naturally form cultures

The 3 characteristics of people who form great cultures

“In the end, it’s not about engagement, it’s about results!”

-Kevin Ames

Culture –
Executive Overview

“I came to see, in my time at IBM, that culture isn’t just one aspect of the game, it is the game.”

– Louis Gerstenr, Former CEO, IBM

Ultimately, culture will determine the success of the organization. It will either enable or inhibit the achievement of our goals.

We believe a successful culture should be a vibrant community of people who love what they do, who they do it with, and who they do it for. Culture is quite simply the characteristics and attributes of the group. How they interact with each other and how they serve our clients and prospects.

“Culture eats strategy for lunch.”

-Peter Drucker

Objectives

In this presentation, you will learn to develop the characteristics of a great culture:

Our people are Proactive

They have taken psychological ownership of the business

Our people are Synergistic

They enjoy working in interdependent, highly collaborative ways

Our people are Efficacious

As individuals and teams, they have the power to produce desired results

Employee Experience –
Executive Overview

“In a world where money is no longer the primary motivating factor for employees, focusing on the employee experience is the most promising competitive advantage that organizations can create.”

– Jacob Morgan

“Only 66% of employees feel like employee experience matters at their organization, and nearly half believe that their organization regularly sacrifices employee experience to please the customer.” – O.C. Tanner Culture Report

The experience an employee has over their lifecycle with our organization has many facets. Employees have a handful of “high-peak experiences” each year like when they deliver a great result that is seen and celebrated. They also have a handful of low-peak experiences when things don’t go well, or changes are required. Both have a lasting impact on the employee but the most significant aspect of the employee experience is their day-to-day reality. It is the common, ordinary days when we have the best opportunity to make a difference in how the individual feels about themselves, their work, leadership, and the organization.

Providing a meaningful, purposeful, and rewarding employee experience is essential to inspiring our people to choose to engage and to produce great work in their role.

Objectives

In this presentation, you will redefine and better understand the employee experience:

Engagement is a choice made by individual employees

How to connect people to meaning and inspire engagement

Engagement is determined by the employee experience

Engagement is a choice made by individuals, one heart and one mind at a time. It begins with the recruitment process and continues throughout the employee life-cycle.

Leaders have the greatest influence on the employee experience

2 Keys to influential leadership
5 steps to effective leadership development

Engaged employees naturally form cultures

The 3 characteristics of people who form great cultures

“The leader has the greatest impact on the employee’s everyday experience.”

-Kevin Ames

Personal and Professional Development –
Executive Overview

“Every moment of one’s existence, one is growing into more or retreating into less.”

– Norman Mailer

Henry David Thoreau suggested that the masses lead lives of “quiet desperation.” He also believed that they can “elevate their lives by a conscious endeavor.”

Through brave prince Hamlet, Shakespeare posed the definitive question: To Be or Not to Be? It’s a question that can only be answered by the individual themselves. Most people have, in their imagination, the natural inclination to want to grow and develop and achieve great things but they lack the information necessary to take the first, and subsequent, steps necessary to achieve success. As a leader and influencer, you have the opportunity to provide a program that can help anyone achieve the things they’ve imagined by following a simple process called the Success Cycle.

“You cannot dream yourself into a character; you must hammer and forge yourself one.”

– Thoreau

“My purpose is to instill in others a passion for personal and professional excellence, a willingness to pursue a program of personal development, and the capacity to thrive in their chosen environment.”

-Kevin Ames

Objectives

In this presentation, you will redefine and better understand personal development:

Development is a choice made by the individual

How to connect people to purpose and inspire development

Development begins with desire

How to inspire people to choose to “elevate their lives” through a program of personal development

“Execution is the missing link between aspiration and result”

The 6 key elements of execution through the “Success Cycle”

Emotional Intelligence –
Executive Overview

“Emotional intelligence is the ability to sense, understand, and effectively apply the power and acumen of emotions as a source of human energy, information, connection, and influence. ”

– Robert K. Cooper, PhD

Emotional intelligence, self-awareness and others-awareness, is a way of recognizing, understanding, and choosing how we think, feel, and act. It shapes our interactions with others and our understanding of ourselves.
It defines how and what we learn; it allows us to set priorities; it determines the majority of our daily actions. Research suggests it is responsible for as much as 80 percent of the “success” in our lives.

Objectives

In this presentation, you will better
understand the elements of emotional intelligence:

Self-Awareness

Self-Regulation

Self-Motivation

Empathy

Social Skill

“Before you are a leader, success is all about growing yourself.
When you become a leader, success is all about growing others.”

-Jack Welch

Communication –
Executive Overview

“The single biggest problem in communication is the illusion that it has taken place. ”

– George Bernard Shaw

“When you give yourself permission to communicate what matters to you in every situation you will have peace despite rejection or disapproval. Putting a voice to your soul helps you to let go of the negative energy of fear and regret.”

– Shannon L. Alder

When we really, deeply understand each other, we open the door to creative solutions and third alternatives. Our differences are no longer stumbling blocks to communication and progress. Instead, they become stepping stones to synergy, solutions, and success.

“When the trust account is high, communication
is easy, instant, and effective.”

-Stephen R. Covey

Objectives

In this presentation, you will better understand the elements of communication:

Seeking, first, to understand

Seeking, second, to be understood

Listen to learn, not respond

The principle of the Indian Talking Stick

Great Work –
Executive Overview

“The only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do.”

– Steve Jobs

We define great work as the kind of work that makes a difference people love when they receive it. There’s a difference between good work, which is always acceptable, and great work, which goes above and beyond. The key is understanding the actions that lead to achieving innovative, groundbreaking, award winning work.

Objectives

In this presentation, you will learn
the actions that produce great work:

Ask better questions

See for yourself

Talk to your outer circle

Improve the mix

Deliver the difference

“Leave your ego at the door every morning, and just do some truly great work. Few things will make you feel better than a job brilliantly done.”

-Robin Sharma

Attracting, Onboarding, Developing, & Retaining Talent –
Executive Overview

“It is the process of attracting, developing, and retaining employees until they leave an organization that enhances its capacity to succeed in a competitive world.”

– John Muhaise Bikalemesa

There has never been a time when attracting, engaging, and retaining great people has been more important. The key to achieving success in these areas is having the right culture. Ultimately, cultures determine the success of the organization. They either enable or inhibit the achievement of our goals. A great culture is simply a vibrant community of people who love what they do, love who they do it with, and love who they do it for.

“Before you are a leader, success is all about growing yourself. When you become a leader, success is all about growing others.”

-Jack Welch

Objectives

In this presentation, you will better understand the employee lifecycle:

Attracting

Onboarding

Engaging

Developing

Retaining